Returns/Refunds

 Customers should double check that they are choosing the correct size, and entering the correct name.  We are not responsible for mistakes made by customers such as color choice, chain size, misspelled name, etc. Please review order before submitting. We send out Jewelry Care instructions with each order, please read and follow the instructions on the care card.  

 

Custom Orders are final sale, no refunds will be given. These are made to your liking and cannot be resold so we will not accept any returns or process refunds.

We also advise and encourage customers to read product descriptions to see what metal is used as we are not responsible for allergic reactions or any rash associated with jewelry wear. Should you find you are allergic to any of our products please discontinue use.

If you wish to cancel an order please contact us at info@vjewelryy.com within 24 hours of placing your order. Unfortunately we can not process cancellations or refunds after 24 hours. 

V'JEWELRYY cannot cover the cost of lost or stolen packages that is stated and marked as delivered by the mail carrier, you will have to file a claim with USPS. V'JEWELRYY is not held liable or responsible for any packages once shipped and handed to the mail carrier and we cannot refund you because of an error on their part, please contact your local post office and file a claim.

 

 By purchasing from www.vjewelryy.com you accept and agree to these terms and conditions.